Order Questions

How do I change or cancel my order?

Reach out to our Customer Care Department! You can contact us via email at customercare@goodbulb.com or by phone at 701-205-4953.

Our team is available during standard business hours, from 8 a.m. to 5 p.m. Central Standard Time. We're here to brighten your day with the perfect lighting solution.

What is GoodBulb’s return policy?

GoodBulb accepts unopened and unused items within 60 days of the date ordered. To process a return, we must receive the item within 60 days of the order, this includes shipping time from your location to our warehouse in Fargo, ND.

 

For items that are damaged or defective, please contact us at customercare@goodbulb.com. We will work with you to fulfill your order and replace any damaged bulbs. To receive a timely replacement or refund, please contact us prior to sending your damaged product back to GoodBulb. All damaged returns can be sent to:

 

Returns – Damaged Products c/o GoodBulb

4211 12th Ave. N.

Fargo, ND 58102

When do I receive my refund?

All refunds are processed once the product arrives and is checked in at the GoodBulb warehouse. To receive a full refund, GoodBulb must receive the item(s) within 60 days of the date of purchase. Once the item arrives at GoodBulb, we will process the refund. Please allow 7-10 business days for your refund to be fully processed and credited back to your account.

 

If you made your purchase with a GoodBulb Gift Card, we will give you store credit for the amount purchased, which will go directly into your GoodBulb account.

 

If you paid via PayPal, we will refund your PayPal account accordingly.

How do I return my item?

Prior to returning your GoodBulb item, please contact customercare@goodbulb.com to receive a return shipping label and Return Merchandise Authorization number. Once you have received these, you can affix the return shipping label and send your item back to GoodBulb. GoodBulb processes all returns through UPS, however, if you would like to use another shipping method please specify when requesting your Return Merchandize Authorization.

What about Local Customers?

Arrangements may be made to pick up the order at our Fargo, ND location. Local accounts can also utilize a local delivery company for flat-rate shipping.

Our in-house team of Certified Lighting Specialists located at the brick-and-mortar office and warehouse is always open from 8 a.m. to 5 p.m. GoodBulb provides distribution/wholesale services for over 50,000 different lighting products purchasing directly from the best brands and manufacturers in the industry.

GoodBulb LEDs are available through the brick-and-mortar location and online.  

Why GoodBulb?

What is GoodBulb’s mission?

GoodBulb is dedicated to revolutionizing the lighting industry by producing high-quality, long-lasting LED bulbs that combat planned obsolescence. Our mission is to provide consumers with cost-effective, environmentally friendly lighting options that reduce waste and carbon footprint, supporting a more sustainable future!

How do GoodBulb LED bulbs help the environment?

GoodBulb LED bulbs are designed to last significantly longer than traditional bulbs, reducing the frequency of replacements and thereby cutting down on waste. By using energy more efficiently, our LEDs also decrease carbon emissions associated with power generation, contributing to a cleaner, greener planet.

What makes GoodBulb LEDs more durable than other brands?

Our LEDs are engineered with cutting-edge technology and high-quality materials to withstand the test of time. Unlike other brands, we prioritize longevity and performance over short-term gains, ensuring our bulbs provide consistent, reliable lighting without the frequent need for replacements.

Can GoodBulb LED bulbs save me money?

Absolutely. Although the initial purchase price may be higher than traditional bulbs, the long-term savings are significant. Our LEDs consume less energy and have a much longer lifespan, which means lower electricity bills and fewer replacement costs over time.

Do GoodBulb LEDs come with a warranty?

Yes, we stand behind our products with a comprehensive warranty. We believe in the quality and durability of our LED bulbs, and our warranty reflects our commitment to customer satisfaction and trust.

Basic Lighting Questions

What does LED stand for?

LED stands for Light Emitting Diode.

How do LEDs differ from incandescent bulbs?

LEDs are more energy-efficient, have a longer lifespan, and use a semiconductor to produce light, whereas incandescent bulbs use a filament that glows when heated.

Can LED bulbs be used in any light fixture?

Generally, yes, but it's important to check the bulb's size, shape, and wattage compatibility with the fixture.

Do LED bulbs get hot?

LEDs generate heat, but much less than incandescent bulbs. They are cool to the touch because the heat is efficiently dissipated through a heat sink.

Performance and Efficiency light bulb questions

How long do LED bulbs last?

LED bulbs should last up to 25,000 to 50,000 hours, significantly longer than incandescent and CFL bulbs. Unfortunately most major brand, box store LEDs are only manufactured to last 8,000 to 10,000 hours.

Are LED bulbs energy-efficient?

Yes, LEDs use up to 80% less energy than incandescent bulbs, making them highly energy-efficient.

Do LED lights save money?

Yes, due to their energy efficiency and long lifespan, LEDs can save a significant amount of money on electricity bills and replacement costs over time.

Color and Lighting quality questions

What is Color Rendering Index (CRI)?

CRI measures a light source's ability to show object colors realistically or naturally compared to a familiar reference source, like sunlight. The scale goes from 0 to 100, with higher values indicating better color rendering.

Can LEDs be dimmed?

Many LEDs are dimmable, but it's important to check the product specifications. Using a compatible dimmer switch is also crucial.

What does color temperature mean?

Color temperature is measured in Kelvins (K) and indicates the hue of a light source. Lower temperatures (2200K - 3500K) produce a warm, yellowish light, while higher temperatures (4000K - 6500K) produce a cooler, white, bluish light.

Safety and Environmental Impact questions about light bulbs

Are LED bulbs safe?

Yes, LEDs are considered safe. They contain no mercury (unlike CFLs) and emit very little heat, reducing the risk of combustion or burns.

Are LED lights environmentally friendly?

Yes, LEDs use less energy and last longer than traditional bulbs, reducing energy consumption and the need for frequent replacements.

Can LED bulbs be used outdoors?

Yes, but look for LEDs specifically rated for outdoor use, which are designed to withstand weather conditions.

Technical Questions about Light Bulbs 

What does lumens mean in LED lighting?

Lumens measure the total amount of visible light emitted by a source. In LEDs, higher lumens indicate brighter light.

What is an LED driver?

An LED driver is an electrical device that regulates the power to an LED or a string of LEDs, ensuring optimal performance and preventing overheating.

Why do some LEDs flicker when dimmed?

Flickering can occur if the LED is not compatible with the dimmer switch. Using a dimmer switch that is specifically designed for LEDs can minimize or eliminate flickering.

How is the hour rating on a bulb determined?

For example, Lamp manufacturers will test 1000 light bulbs and when the 500th bulb burns out, that is the average life hours. Hour ratings are referred to as Average Rated Life. Some lamps will last longer, and some will burn out quicker than expected.

How do you measure the length of a lamp?

Light bulbs are measured from end to end including the base. The length of a lamp is the Maximum Overall Length or M.O.L.

What is the difference between 120 volt and 130 volts?

Standard line voltage in the United States is 120 volts, lamps are often manufactured at 130 volts to increase lamp life and to offer protection against power surges, a 130-volt lamp may last twice as long but can be 15% dimmer than a 120-volt lamp.

How do I know what wattage to use in my fixture?

Check the fixture for wattage and voltage requirements. Using the wrong lamp in a fixture could cause the bulb to burnout early and may create a fire or safety hazard.

What is an ANSI code?

An ANSI code is designation that ensures certain specifications such as wattage, voltage, shape, and base. ANSI stands for American National Standards Institute.

Miscellaneous questions about light bulbs

Can LEDs emit UV light?

Most LEDs used for lighting do not emit UV light. However, there are specific UV LEDs designed for purposes where UV light is required. 

Is it easy to switch to LED lighting from incandescent bulbs?

Yes, switching to LED lighting is usually straightforward. LED bulbs are designed to fit into standard lighting fixtures, making the transition easy.

Do LED lights attract bugs?

LEDs attract fewer bugs than incandescent bulbs because they emit less heat and UV light, which are attractive to many insects.

Can I dispose of LED bulbs in regular trash?

While LEDs do not contain hazardous materials like mercury, recycling them is the best environmental practice. Check with your local waste management services for LED recycling options.

Can I put a dimmable bulb in a non dimmable socket?

Yes, you can put a dimmable light bulb into a non-dimmable socket.

Why do I have flickering light bulbs?

It may be the dimmer switch, a bulb nearing the end of its lifespan, or the bulb is not screwed in properly. If you replaced a flickering bulb but the problem persists, investigate wiring and voltage issues.

Why did the LED bulb join Tinder?

Because it was looking for a connection that wouldn’t leave it screwed and abandoned in a dim situation!

Why did the light bulb fail at school?

Because it kept going out during the tests!