What is GoodBulb’s return policy?
GoodBulb offers prepaid returns for all return requests received within 30 days from delivery. Customers will be responsible for return postage after 30 days, and returns are not accepted after 60 days from delivery.
Damages, shortages, and any other issues with your order must be reported to GoodBulb within 5 business days from delivery. Replacements requested due to damage, shortage or other issues after this window will be billed to your account. Warranty replacements are not subject to this policy.
For damaged or defective items, please contact us at 800-210-2495 or customercare@goodbulb.com. We will work with you to fulfill your order and replace any damaged bulbs. To receive a timely replacement or refund, please contact us prior to sending your damaged product back to GoodBulb. All damaged returns can be sent to:
Returns – Damaged Products c/o GoodBulb
4211 12th Ave. N.
Fargo, ND 58102
When do I receive my refund?
All refunds are processed once the product arrives and is checked in at the GoodBulb warehouse. To receive a full refund, GoodBulb must receive the item(s) within 60 days of the date of purchase. Once the item arrives at GoodBulb, we will process the refund. Please allow 7-10 business days for your refund to be fully processed and credited back to your account.
If you made your purchase with a GoodBulb Gift Card, we will give you store credit for the amount purchased, which will go directly into your GoodBulb account.
If you paid via PayPal, we will refund your PayPal account accordingly.
How do I return my item?
Prior to returning your GoodBulb item, please contact us at 800-210-2495 or customercare@goodbulb.com to receive a return shipping label and Return Merchandise Authorization number. Once you have received these, you can affix the return shipping label and send your item back to GoodBulb. GoodBulb processes all returns through UPS, however, if you would like to use another shipping method please specify when requesting your Return Merchandize Authorization.