Returns

What is GoodBulb’s return policy?

GoodBulb accepts unopened and unused items within 60 days of the date ordered. In order to process a return, GoodBulb must receive the item within 60 days of the order, this includes shipping time from your location to our warehouse in Fargo, ND.

For items that are damaged or defective, please contact us at customercare@goodbulb.com and we will work with you to fulfill your order and replace any damaged bulbs. In order to receive a timely replacement or refund, please contact us prior to sending your damaged product back to GoodBulb. All damaged returns can be sent to:

Returns – Damaged Products c/o GoodBulb

4211 12th Ave N

Fargo, ND 58102

 

When do I get refunded?

All refunds are processed once the product arrives and is checked in at the GoodBulb warehouse. In order to receive a full refund, GoodBulb must receive the item(s) within 60 days of the date of purchase. Once the item arrives at GoodBulb, we will process the refund. Please allow 7-10 business days for your refund to be fully processed and credited back to your account.

If you made your purchase with a GoodBulb Gift Card, we will give you store credit for the amount purchased, and will go directly into your GoodBulb account.

If you paid via PayPal we will refund your PayPal account accordingly.

 

How do I return my item?

Prior to returning your GoodBulb item please contact customercare@goodbulb.com to receive a return shipping label and Return Merchandise Authorization number. Once you have received these, you can affix the return shipping label and send your item back to GoodBulb. GoodBulb processes all returns through UPS, however if you would like to use another shipping method please specify when getting your Return Merchandize Authorization.