We’re here. How can we help? Contact us anytime via email or call us from 8 a.m. – 5 p.m. Central Standard Time.
800-210-2495
Where are you located?
4211 12th Ave N, Fargo, ND 58102
What forms of payment do you accept?
Visa, MasterCard, Discover, and American Express credit cards are accepted. Payment by cashier’s check, money order, or personal check is also acceptable, provided the order is placed directly with a Sales Associate.
How do I change or cancel my order?
A request to modify or cancel an order can be made through our Customer Care Department. Please email us at customercare@goodbulb.com or by calling 800-210-2495 during standard business hours (8 a.m. to 5 p.m. Central Standard Time).
What is GoodBulb’s return policy?
GoodBulb accepts unopened and unused items within 60 days of the date ordered. To process a return, GoodBulb must receive the item within 60 days of the order, this includes shipping time from your location to our warehouse in Fargo, ND.
For items that are damaged or defective, please contact us at customercare@goodbulb.com. We will work with you to fulfill your order and replace any damaged bulbs. To receive a timely replacement or refund, please contact us prior to sending your damaged product back to GoodBulb. All damaged returns can be sent to:
Returns – Damaged Products c/o GoodBulb
4211 12th Ave. N.
Fargo, ND 58102
When do I receive my refund?
All refunds are processed once the product arrives and is checked in at the GoodBulb warehouse. To receive a full refund, GoodBulb must receive the item(s) within 60 days of the date of purchase. Once the item arrives at GoodBulb, we will process the refund. Please allow 7-10 business days for your refund to be fully processed and credited back to your account.
If you made your purchase with a GoodBulb Gift Card, we will give you store credit for the amount purchased, which will go directly into your GoodBulb account.
If you paid via PayPal, we will refund your PayPal account accordingly.
How do I return my item?
Prior to returning your GoodBulb item, please contact customercare@goodbulb.com to receive a return shipping label and Return Merchandise Authorization number. Once you have received these, you can affix the return shipping label and send your item back to GoodBulb. GoodBulb processes all returns through UPS, however, if you would like to use another shipping method please specify when requesting your Return Merchandize Authorization.
Arrangements may be made to pick up the order at our Fargo, ND location. Local accounts can also utilize a local delivery company for flat-rate shipping.
Our in-house team of Certified Lighting Specialists located at the brick-and-mortar office and warehouse is always open from 8 a.m. to 5 p.m. GoodBulb provides distribution/wholesale services for over 50,000 different lighting products purchasing directly from the best brands and manufacturers in the industry.
GoodBulb LEDs are available through the brick-and-mortar location and online.